D-Loop Coordinator

DescriptionAs a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the companys work is effectively programmed meeting our clients SLAs and customers expectations.Key ResponsibilitiesYou will take ownership of the workstreams, coordinating the work from receipt, through to job completionYou will schedule work orders in accordance with SLAs and permits, whilst optimising travel routes and increasing productivityYou will provide customer service to both internal and external customers via telephoneYou will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalatedYou will ensure that all the client and operational requirements are met in a professional and efficient mannerYou will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every timeYou will provide daily and weekly reports as required and to ensure that all service levels and objectives are achievedValidate and transmit notice/permit requests in a timely mannerOpen and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalate street works compliance issues where appropriateMonitor and chase any outstanding issuesProvide general admin supportBe part of a call desk focusing on outbound customer callsExperience and QualificationsExperience of working within the Utilities sector Desirable but not necessary.Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary.Strong written and verbal communication skillsAble to work in an organised manner to meet important deadlinesExceptional organisational skillsGood working knowledge of Microsoft Office systemsAbility to communicate effectively under pressureSalary and BenefitsWe offer a competitive salary based on experience along with a full benefits package.Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.TPBN1_UKTJ