Customer Support Advisor

We are seeking someone who is passionate about delivering the best possible service to our customers across Telephone, and Emails. You will be the first point of contact with our customers and first impressions count!Typical day in the life of a Customer Support Advisor:Being the first point of contact for all inbound customer contactAnswering and resolving Incoming telephone callsMaking outbound callsManaging company mailboxes (responding to email)Answering and responding to customer contactProcessing incoming postComposing letters to customersUpdating records on the company databaseScanning and filing of paperworkProvide support as requited throughout the companyPackage for a Customer Support Advisor:Starting salary £25,354Hours (36.15) Monday-Friday between 9am-5pmContract PermanentLocation Selsey, West SussexTarget is an Employee Ownership trust - you will become a beneficiary after 12 months employmentAnnual bonus eligible after 12 months service (subject to business performance)Supportive & friendly team to help you develop in the role50% contribution towards nursery fees at the Pink Cottage25% gym discount at Thrive gymWPA HealthcareAuto enrollment pensionGrowing business with opportunity for career progressionTwo Company paid volunteer days per yearEmployee Assistance ProgramPerkbox employee discount schemeCompany paid social events throughout the yearBirthday, work anniversary and Christmas gift voucherWhat are we looking for?Someone who is passionate about delivering an excellent service in every customer interactionA friendly, confident telephone manner with a positive attitude and approachA great team player who enjoys interacting and supporting othersExcellent communication skillsExcellent attention to detailSelf-motivation, resilience, and driven to exceed performance targetsAbility to work under pressure in a fast-paced environmentA bit about Target Professional ServicesTarget Professional Services are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for over 35 years. We became an Employee Ownership Trust (EOT) in 2022.Our company values - Respect , Passion , Integrity ,and Innovation underpin everything we do. Our culture is supportive and friendly.Our Vision - " Everyone connected to their pensions and savings. Securely , confidently , globally "Our Mission - "By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally"TPBN1_UKTJ