Patient Services Representative

Patient Service Representative (PSR)

Pay Rate: $19/hr (Paid Weekly)
Location: 4921 Long Prairie Road
Flower Mound, TX 75028
Allmed Benefits: Dental, Vision, Health Insurance and 401(k)
Contract: 08/03/2026 to 10/31/2026
Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Position Overview

We are seeking a friendly, detail-oriented Patient Service Representative (PSR) to join our healthcare team in Flower Mound, TX. This position serves as the first point of contact for patients and plays a key role in ensuring an exceptional patient experience. The PSR is responsible for managing front-office operations, including patient check-in, appointment scheduling, insurance verification, chart preparation, and payment collection while providing outstanding customer service.

Team Environment

The Patient Service Representative will work in a collaborative clinical setting alongside:

• 2 Patient Service Representatives
• 9 Clinical Staff Members
• 5 Healthcare Providers

The team is dedicated to delivering high-quality patient care through professionalism, teamwork, and exceptional customer service.

Key Responsibilities

• Greet patients and provide a welcoming, professional front-office experience
• Complete patient check-in and check-out processes accurately and efficiently
• Schedule, confirm, and manage patient appointments
• Verify insurance eligibility, benefits, and patient demographic information
• Collect co-pays and other patient payments while maintaining accurate records
• Prepare patient charts and ensure all documentation is complete prior to appointments
• Maintain accurate patient records within the electronic medical record (EMR) system
• Answer incoming phone calls and assist patients with scheduling and general inquiries
• Support providers and clinical staff with daily administrative and front-office functions
• Ensure patient confidentiality and compliance with HIPAA regulations

Qualifications

Required

• High School Diploma or GED
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Experience with appointment scheduling and insurance verification
• Experience using Electronic Medical Record (EMR) systems
• Proficiency with Microsoft Outlook, Teams, Word, and Excel
• Ability to work in a fast-paced healthcare environment while maintaining accuracy and professionalism

Preferred

• Previous experience in a healthcare or medical office setting
• Experience with EMR systems
• Knowledge of insurance verification processes
• Strong attention to detail and problem-solving skills
• Empathetic, patient-focused, and team-oriented approach

Allmed is a National Staffing and Recruiting company offering short and long term staffing solutions.
We have been serving large Fortune 100 companies and providing career opportunities to job seekers for over 25 years. We specialize within the medical and healthcare industries offering temporary and permanent placement options. Our team takes the time to recognize, assess and listen to the goals of both our clients and employees. Our team is dedicated to providing the highest quality services and best qualified medical professionals throughout the United States. We stand by our promise and guarantee success and satisfaction between our clients and employees.