Warranty Analyst

Warranty coordinator processes warranty claims and assists customers through the entire claims process until RC and Countermeasures are implemented at Tier1. Your responsibilities include collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts. You review warranty submissions, accept or reject claims, collaborate with vendors, and address any issues and settle disputes relating to the warranty contract. You also make suggestions to provide customer satisfaction and enhance customer experience. Perform research on warranties and prepare customize warranty papers for work. Review all warranty claims and administer it with warranty awarded. Coordinate with manager and prepare repair order for authorization as per warranty requirement. Assist various departments and fulfill all warranty requirements. Monitor all customer inquiries and requests on all warranty issues. Supervise all information and update database and prepare require filing documents. Maintain knowledge on various warrant programs by active participation in education programs. Ensure customer satisfaction and ensure compliance to all warranty specifications. Monitor defective products and withdraw specific batch of products if required. Maintain records of customer details and warrantor references.

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Specific Roles & Responsibilities:

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• Attend/ Lead Short Loop Meetings.
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• Attend Field Early Warning (FEW) meetings on all Dundee Engine and Battery Tray programs.
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• Warranty analysis (QNA, PRAS, WIS, QEC, NEI, FEW, FFB, MQVR, Dealers, Material Returns)
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• Primary contact for vehicle assembly plant concerns or complaints.
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• Calls to dealers to investigate customer complaints (as required) and request part return.
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• Utilize Functional Audit Team on Systematic approach for RCAManage issue tracking process - including plant assigned GIMs, for warranty and external customer issues.
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• Meet with crossfunctional teams including team leaders of team that created the defect.
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• Lead the team with actions to prevent future defects.
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• Initiate Kaizens for these projects/actions on behalf of team.
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• Attend regular engine teardown reviews at QEC on Dundee mfg. engine pulls.
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• Assist in Root Cause analysis for engine replacements. Confer with customers by telephone or in person to provide or get information about products or obtain details of complaints.
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• Provide recommendations to field engineering and vehicle plants for root cause analysis in a vehicle standpoint.
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• Keep records of customer interactions, QA Matrix and Pulls & Repairs sharepoint, recording details of inquiries, complaints, or comments, as well as actions taken.
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• Launch 3CPR projects at Customer facilities.
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• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
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• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
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• Review claims adjustments with dealers, examining parts claimed to be defective, and dispute dealers' claims if necessary.
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• QEC (Quality Engineering Center) advance preparation, reporting, and follow-up and documentation of issues. Part management and follow-up for QEC returns (including ensuring inspection of items (bu appropriate RE or dyno specialist) for damage or defects).
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• Provide following info to MQAS specialist for external reporting: Warranty, Pulls & Repairs, Paynter charts, QA Matrix, NCT Report, GIM, One pagers for pulls, 3CPR cost chart, WCM gate, Requisitions update, Forecast 3MIS / EPUS, Red Room
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• Provide pulls/repairs data for daily plant hot sheet reporting
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• Schedule and attend Quality Review (Follow up) meetings (Daily Quality meeting, Field Engineers, Hemi Quality Meeting, TS Quality meeting, GIMS, MVQR, Lead Engine FFB, Support Vehicle FFB / FEW, Vehicle Plant Quality Meetings, QEC reviews, Warranty weekly meetings, Warranty table review).
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• Customer Support @ Vehicle Assembly Plants
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• Read across issues and mitigation actions to sister plants.
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• Responsible for QC5 – Cleanliness
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• Responsible for managing, directing & prioritization of tasks with Functional Audit staff.
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Our Benefits - Designed with You in Mind

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Comprehensive Health & Well-being Coverage

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From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

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Generous Paid Time Off

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We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

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Competitive Retirement Savings Plans

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We help you plan for the future with:

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• An employer match on contributions to your 401k, Roth, and Catch-Up plans
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• An employer contribution, even if you don't contribute
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Income Protection & Insurance Options

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Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

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Company Vehicle Lease Program

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Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

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Family Building Benefit

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We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

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Support for Your Growth and Giving Back

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We believe in investing in your future and your passions:

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• Tuition reimbursement
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• Student loan refinancing programs
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• 18 paid volunteer hours each year to make a difference in your community
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And so much more!

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When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.