Program Manager

Program Manager

Location: Oakland, CA

Work Arrangement: On-site

Employment Type: Regular, Full-Time (40 hours/week)

Classification: Exempt

Reports To: Senior Program Director or Designee

Supervises: Assigned Program Staff

Department: Housing & Community Services (HCS)

Position Summary

The Program Manager provides operational, administrative, and supervisory leadership for assigned programs and services within a community-based nonprofit organization. This position is responsible for managing day-to-day program operations, staff, budgets, compliance, service quality, grants and contracts, data and reporting, and community partnerships.

The Program Manager will ensure that programs deliver high-quality, culturally responsive services while aligning with organizational priorities, strategic goals, and service standards.

Essential Duties & Responsibilities

Manage the day-to-day operations of assigned programs, services, staff, schedules, and work plans.

Implement program goals, policies, procedures, service standards, and performance measures in alignment with organizational priorities.

Ensure compliance with applicable laws, regulations, grants, contracts, licensing, accreditation, funder requirements, and organizational policies.

Recruit, onboard, supervise, coach, develop, and evaluate program staff.

Foster accountability, teamwork, professional development, and culturally responsive service delivery.

Monitor program budgets, expenditures, staffing allocations, contracts, deliverables, and operational outcomes in coordination with leadership and Finance.

Maintain accurate program records, documentation, data, and reports.

Analyze program trends, identify risks and service gaps, and recommend opportunities for improvement.

Support quality improvement initiatives, program evaluations, corrective-action plans, and implementation of effective service practices.

Develop and maintain collaborative relationships with program participants, families, funders, government agencies, community partners, and other stakeholders.

Coordinate program outreach, referrals, meetings, training, events, and cross-departmental activities as assigned.

Respond to operational issues, incidents, complaints, and urgent service needs; escalate significant matters in accordance with organizational procedures.

Prepare program, grant, contract, fiscal, and performance reports and present updates to leadership and stakeholders as requested.

Represent the organization at community meetings, coalitions, and public forums as assigned.

Participate in special projects and perform other related duties as assigned.

Minimum Qualifications

Bachelor's degree in a related field; Master's degree preferred. An equivalent combination of education and relevant experience may be considered.

Minimum of five (5) years of progressively responsible program management experience.

At least two (2) years of experience supervising staff or leading teams.

Experience managing program operations, budgets, grants, contracts, regulatory compliance, quality improvement, performance reporting, and community partnerships.

Strong supervisory, communication, organizational, financial management, decision-making, conflict resolution, and problem-solving skills.

Ability to work effectively with culturally diverse populations and communities.

Bilingual or multilingual skills relevant to the communities served are preferred.

Valid California driver's license.

Successful completion of required background clearances, as applicable.

Working Conditions

Office, community, and program-site work environments.

Local travel may be required, including multiple trips in a day.

Occasional evening or weekend work may be required.

Reasonable accommodations may be made for qualified individuals with disabilities.

Employment Conditions

The position may support one or more programs, departments, grants, contracts, or organizational initiatives.

The position may be funded through grants, contracts, program revenue, and unrestricted organizational funds.

Continued employment is subject to organizational needs, funding availability, and/or program requirements.

This job description outlines the general nature and responsibilities of the position and is not intended to be an exhaustive list of all duties.

Employment is at will and may be terminated by either party at any time, with or without cause or notice, as permitted by applicable law.

The organization is an Equal Opportunity Employer committed to maintaining a diverse, equitable, and inclusive workplace.

ADA Requirements

Ability to communicate clearly and effectively with others.

Ability to see and hear sufficiently to interact with staff, participants, families, and stakeholders.

Ability to use a computer, smartphone, tablet, or similar technology.

Ability to travel locally as required by program operations.

Ability to lift a minimum of 20 lbs.

Vision correctable to 20/20.

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