Sales Account Manager

Role Description

• The Sales Account Manager is a full-time, hybrid role.

• This position is responsible for managing and growing a portfolio of customer accounts by understanding client needs, recommending appropriate printing and digital solutions, and ensuring timely, accurate order processing.

• Day-to-day tasks include prospecting and lead generation, conducting sales calls and in-person meetings, preparing quotes, following up on proposals, and coordinating with production and support teams to fulfill orders.

• The role involves monitoring customer satisfaction, resolving service issues, maintaining detailed records in CRM or sales systems, and meeting sales targets and performance goals. The Sales Account Manager will also collaborate with internal stakeholders to optimize service delivery and identify opportunities for upselling and cross-selling.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to building long-term client relationships.

• Proven Account Management experience, including maintaining and growing existing accounts and handling day-to-day client needs.

• Ability to drive new business through Lead Generation activities such as prospecting, networking, and outbound outreach.

• Excellent Communication skills, including clear verbal and written communication, active listening, and professional presentation abilities.

• Sales experience in printing, marketing services, or related B2B environment preferred, with a track record of meeting or exceeding sales targets.

• Strong organizational and time-management skills, with the ability to manage multiple accounts and deadlines in a fast-paced setting.

• Comfort with basic office software and CRM tools; ability to learn company-specific systems quickly.

• High school diploma or equivalent required; additional education in business, marketing, or related fields is beneficial.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.