Circular Economy North America - Repair Activities Lead

The Circular Economy North America Repair Activities Lead is responsible for leading, scaling, and optimizing repair operations across NA to maximize part reuse, extend product life cycles, and drive sustainable value creation, grow repair revenues and repair profitability.

This role oversees end-to-end repair strategies—including identification, triage, refurbishment, and reintegration into the supply chain—ensuring alignment with Mopar service, remanufacturing, and recycling objectives.

This role also plays a critical leadership function in quality oversight and supplier accountability, ensuring repaired parts meet OEM standards while actively recovering value through non-conformance management and supplier chargebacks.

The lead will work cross-functionally with supply chain, engineering, quality, purchasing, and external partners to establish a high-performing repair ecosystem that supports cost efficiency, value creation and customer satisfaction.

Key Responsibilities:

1) Repair Strategy & Program Development

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• Define and execute the North America repair strategy across key part categories (electronics, mechanical, trim, etc.)
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• Identify high-value repair opportunities through data analysis (returns, warranty, scrap streams, dealer returns)
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• Grow repair revenues and repair profitability
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• Develop scalable repair models (in-house, 3rd party, hybrid) aligned with business cases and ROI targets
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• Integrate repair into broader circular economy initiatives (remanufacturing, recycling, dismantling)
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2) Operations & Execution

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• Oversee daily repair activities and performance across internal sites and external partners
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• Oversee an onsite team of warehouse repair specialists and quality analysts
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• Implement standardized repair processes, triage criteria, and routing logic
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• Optimize throughput, turnaround time, and cost efficiency of repair operations
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• Drive implementation of repair workflows within existing Mopar supply chain systems
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3) Supplier & Partner Management

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• Identify, onboard, and manage third-party repair vendors and service providers
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• Lead commercial and operational alignment with Purchasing and Legal
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• Establish performance metrics, and quality standards for repair partners
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• Conduct regular business reviews and continuous improvement initiatives
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• Manage supplier quality recoveries, including chargebacks tied to defects, warranty returns, and failed repair outcomes
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4) Quality & Engineering Collaboration

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• Partner with Quality and Engineering teams to define repair feasibility and standards
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• Ensure repaired parts meet OEM specifications and customer expectations
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• Support feedback loops to engineering for design-for-repair improvements
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• Drive resolution of non-conformance tickets (NCTs) in collaboration with Quality, Engineering, and suppliers
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• Implement root cause analysis on failures and repair inefficiencies
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5) Financial & Performance Management

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• Develop and manage repair-related business cases, budgets, and savings targets
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• Track KPIs including repair rate, cost avoidance, margin contribution, and scrap reduction
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• Provide regular reporting and executive summaries to leadership
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• Drive continuous improvement to maximize margin capture from repair activities
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6) Cross-Functional Leadership

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• Collaborate with Mopar, remanufacturing, supply chain, and circular economy teams
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• Lead or support RASCI definition for repair processes across the organization
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• Drive change management and adoption of repair initiatives internally
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Key Performance Indicators (KPIs)

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• Repair sales & profit
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• Repair rate (% of recoverable parts)
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• Cost avoidance vs. replacement
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• Repair turnaround time
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• Scrap reduction / landfill avoidance
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• Margin contribution from repaired parts
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• Supplier performance (quality, cost, delivery)
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• Supplier recovery ($) and defect reduction trends
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• Program ROI and payback
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Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

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• An employer match on contributions to your 401k, Roth, and Catch-Up plans
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• An employer contribution, even if you don't contribute
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Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

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• Tuition reimbursement
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• Student loan refinancing programs
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• 18 paid volunteer hours each year to make a difference in your community
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And so much more!

When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.