Skip to main content
Posted 02 August, 2026

Customer Service Representative

BCForward
Tucson, AZ, US Full Time

Job Description

Job Description

Job Title: Benefits & Eligibility Specialist / Customer Service Representative

Location: Tucson, AZ 85714
Schedule: Monday–Friday | 8:00 AM–5:00 PM | 40 Hours/Week | 100% Onsite
Duration: 2+ Month Contract with potential extension or full-time conversion
Pay: $18.61/hour (W2)

Job Overview

We are seeking a detail-oriented Benefits & Eligibility Specialist to review benefit applications, determine eligibility, process case files, and provide excellent customer service. This is a great opportunity for candidates with experience in customer service, case management, insurance, healthcare, government programs, or administrative support.

Key Responsibilities

  • Review applications and supporting documentation to determine eligibility.
  • Research, verify, and analyze information for accurate case processing.
  • Maintain detailed and accurate case records.
  • Communicate with applicants regarding benefits, policies, and required documentation.
  • Resolve discrepancies and ensure compliance with established procedures.
  • Utilize Microsoft Office and case management systems to process and document cases.
  • Meet productivity, quality, and accuracy standards while handling confidential information.

Qualifications

  • High School Diploma or GED required.
  • Minimum 2 years of customer service, administrative, insurance, healthcare, case management, or call center experience.
  • Strong communication, analytical, and organizational skills.
  • Proficiency with Microsoft Word, Excel, and Outlook.
  • Ability to work onsite Monday through Friday.
  • Must be able to pass a background check.

Preferred Experience

  • Benefits or eligibility determination.
  • Insurance, unemployment, healthcare, social services, or government programs.
  • Documentation review and case management.
  • Bilingual candidates are encouraged to apply.

Apply today! This is an excellent opportunity to gain valuable government program experience with the potential for contract extension or full-time employment based on performance.