Content Specialist

Job Title: Content Enablement Specialist

Pay Rate $30.00

Duration: 7 – 8 months Possibility for extension

Location: Cleveland,Oh

Job Summary

The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:

• Authoring and maintaining shared services content
• Enabling LOB teams to create high-quality content
• Supporting and improving GenAI-powered capabilities
• Monitoring and improving content quality, consistency, and performance

The position requires both technical aptitude (AI + platform workflows) and content judgment.

Essential Functions Shared Services Content Authoring

• Create and maintain enterprise shared content within enterprise Knowledge Management software.
• Structure content for:
• • Clarity and usability
  • AI consumption and search effectiveness
• Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.

Enable Line of Business Authoring through Onboarding and Ongoing Support
· Support onboarding of new LOBs into KM platform

• Provide guidance on:
• • Authoring standards
  • Templates and structure
  • Best practices for AI-ready content

• Facilitate working sessions to help SMEs successfully publish content

GenAI Support & Optimization

• Support and refine AI-enabled capabilities, including:
• • AI-generated draft content
  • Content similarity and consolidation recommendations
  • Staleness detection
  • Smart tagging and metadata generation
  • Content performance insights (engagement, usage trends)
• Assist with:
• • Prompt design and tuning
  • Testing GenAI outputs for accuracy and consistency
• Monitor performance and recommend improvements

Testing & System Support

• Execute testing on:
• • Content workflows
  • GenAI capabilities
• Troubleshoot issues and support root cause analysis
• Ensure adherence to system requirements and user expectations

Required Qualifications

• Strong written and oral communication skills
• Strong communication skills across technical and business audiences
• Analytical thinking and problem-solving ability
• Experience with knowledge management or enterprise content platforms
• Familiarity with Agile delivery practices

Preferred Qualifications

• Experience working with:
• • GenAI tools or AI-enabled workflows
  • Content systems, platforms, or structured documentation
• Experience in regulated environments (banking, financial services, healthcare, etc.)

Skills / Competencies

• Ability to work across multiple priorities and stakeholders
• Strong attention to detail and quality
• Technical curiosity and ability to learn evolving AI capabilities
• Facilitation and stakeholder support skills