Customer Service Advisor

We are looking for a friendly, organised and proactive Customer Service Advisor to join our client's growing team working for a world famous brand. This is a varied role that will see you supporting customers, retailers and internal teams to ensure orders are processed accurately and enquiries are resolved efficiently.

The successful candidate will be passionate about delivering excellent customer service, confident communicating with a variety of stakeholders, and able to manage multiple priorities in a fast-paced environment. This is a fantastic opportunity for someone who enjoys problem-solving, takes pride in their work, and thrives as part of a collaborative team.

The role is working Monday to Thursday 9am - 5pm and 4pm on Fridays, working from home on Mondays and Fridays. Free parking.

Key Responsibilities

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• Respond to customer enquiries via telephone and email in a professional and timely manner.
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• Take ownership of customer queries and work towards successful resolutions.
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• Investigate and resolve issues relating to orders and deliveries.
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• Keep customers, suppliers and colleagues updated throughout the resolution process.
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• Escalate unresolved issues and complaints where appropriate.
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• Process customer orders accurately and efficiently.
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• Support retailers with portal-related queries and system usage.
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• Process returns, cancellations, amendments and discounts.
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• Identify and resolve potential order-processing issues.
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• Liaise with factories and logistics partners to ensure order accuracy and timely delivery.
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• Provide general administrative support to the wider team.
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• Work collaboratively with internal departments to deliver an excellent customer experience.
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• Excellent communication and interpersonal skills.
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• Highly organised with strong attention to detail.
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• Enjoys helping customers and delivering exceptional service.
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• Can manage multiple tasks and prioritise effectively.
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• Takes ownership and accountability for their work.
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• Positive, can-do attitude and enjoys problem-solving.
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• Works well both independently and as part of a small team.
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• Confident using computer systems and learning new processes.
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Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.