Air Logistics Aerospace Operational Care Specialist

Job description:The AOG Specialist will be responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. The AOG Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.Note that this is a 4 on 4 off position (10:00 - 22:00h)How you create impact Pro-actively advise and consult customers to ensure satisfactionMonitor customer shipments, provide proactive updates and cover customs activitesDocument, investigate and conduct root cause analysis on deviationsManage tasks through Business Process Automation tools (BPA)Transfer customer requirements into KN systems for accurate cost controlField complaint calls and resolve problemsConduct claims managementEnsure compliance with company, industry and legal standards as well as prepare and support auditsWhat we would like you to bring Experience in freight forwarding or transport planning (airfreight focus) preferredStrong customer service orientation and good communication skillsAbility to understand and execute new processesExcellent MS Office knowledge (especially Excel)Respect confidentiality and compliance regulationsAbility to work independently in a teamWhat's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop.26 days holidays plus bank holidays2 volunteering days per year3 x Life Assurance Option if you join the KN Route2 pension schemeA tailored personal development and training programme.Trusted and empowered to deliver and be your best.We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.Enhanced Maternity/Paternity LeaveChildcare VouchersCycle to work schemeDiscount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisationTPBN1_UKTJ