Customer Service Specialist

Our client is looking for a Customer Service Specialist to join their centre in Grantham , this is anewpositionforour clientin their automotive centres nationwide.Itsa front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, trainingprogrammeand career progression.Location: GranthamPay / salary: Basic: £30,000+bonus £500 per monthOTE: £36,000Job type: Permanent /Full timeroleShift and schedule: Monday to Friday08.30and17.30(Set day off in the week)Saturdays 08:30 16:00Benefits for theCustomer Service Specialist role:Bonusscheme up to £6,000 per yearFull training provided32 days holiday includingBank HolidaysExtensiveon-goingtraining programmeCareer development:training andCompany growthto boost careerprogressionStaff discounts on servicing, tyres, and MOTsLife InsurancePensionschemeEmployee Assistant ProgramLongservicerecognition,enhancematernity andpaternityleaveRetail vouchers,eyecarevouchers,buy/sellholidays,flujab,cycle towork scheme,Company eventsJob ResponsibilitiesOwn the complete in-centre customer journey from arrival through to departure and future bookingsDeliver outstanding, consistent, and memorable service that builds advocacy andloyaltyProactively manage customer expectations, handle queries professionally, and resolveenquiries andcomplaints with care and speedMaintain impeccable front-of-house presentation, merchandising, and brand standardsat all timesAct as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop teamWhatyoullneed to a be considered for theroleProven experience in a customer-facing sales, advisory, or service role (for exampleretail, automotive, hospitality, or professional services)Demonstrabletrack recordof building rapport, handling objections, and closing sales ethicallyStrong verbal and written communication skills with the ability to explain technical information clearly and honestly(training provided)Customer-first mindset with genuine passion for delivering outstanding experiencesHigh integrity and commitment to ethical selling comfortable saying no when it is the right thing for the customerAbility to learn andretaindetailed product knowledge across tyres, MOT,servicingand related areas(full trainingprovided)Resilient, adaptable, and calm under pressure in a fast-paced retail environmentCollaborative team player who supports colleagues and shares knowledgeNo driving licence requiredIf you would liketo know more and be considered for the role, or simply want a Job Pack with more details, please apply.Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector.If you would like to learn more about other roles within the automotiveindustryget in touch today.RPOALLTPBN1_UKTJ