Service Advisor

We are currently recruiting a Service Advisor for our Luton branch to advise customers in relation to their vehicles service and repair needs, handling all enquiries and ensuring all issues are resolved in a timely manner.The Service Advisor will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer, answering any questions regarding technical problems, warranties, services and repairs.Working closely with the Service Manager, Customer Experience Manager, Workshop Controller and Technicians, the Service Advisors will demonstrate high levels of professionalism and exceptional customer service at all times to ensure a positive experience whilst maintaining customer retention.We are looking for the followingExperience of delivering exceptional customer serviceExcellent interpersonal skills with the ability to build relationshipsStrong organisational skills and an eye for detailCompetence in Microsoft packagesFlexibility to work long hours including weekends on a rota basisAs a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.In return we offer the opportunity of a competitive salary + bonus.REF-230 062TPBN1_UKTJ