Field Service Technician

ABOUT USWith over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!JOB DETAILSWe are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware.This is a hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly.You will be part of a service-led environment where quality, communication, and first-time fix really matter.What you will be doingDiagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devicesInstalling, configuring, and maintaining operating systems including Windows and other common platformsSupporting users onsite and remotely, providing clear and practical guidanceCarrying out repairs, component replacements, and system upgradesTroubleshooting printers, connectivity issues, and RPOS hardwareCompleting accurate job records, service notes, and repair documentationFollowing data protection, backup, and security proceduresEscalating more complex issues when requiredMaintaining high standards of customer service and communicationKeeping up to date with hardware tools, technologies, and repair methodsA typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.SKILLS AND EXPERIENCE REQUIREDProven experience in laptop or PC hardware repair or IT supportStrong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)Experience using diagnostic tools and fault-finding techniquesConfident troubleshooting skills across hardware and basic networking issuesStrong communication and customer service skillsAbility to work independently and manage your own workloadFull, clean driving licenceWe value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.ENHANCED DBS:This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.SC CLEARANCE:For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.BENEFITSFlexible working options33 days holiday including bank holidaysHoliday purchase schemeEnhanced family friendly benefits (maternity, adoption, paternity and IVF)2 paid days off per year for voluntary work to support our local communitiesStaff Reward SchemePension schemeLife assurance 4 x salarySponsorship for professional development and membershipsEmployee Assistance Programme, including financial wellbeing supportMental health first aideTPBN1_UKTJ