Insurance Administrator

Job Title: Insurance Administrator

Location: Bridgend – full-time or part-time, with hybrid working considered

Salary: £25,000, negotiable depending on experience

Benefits: Private Medical Insurance, Enhanced Pension Scheme, Flexible Working Options

About the Company:

An established independent insurance brokerage with a strong presence across Wales is expanding its support team due to continued growth and an increasing workload.

The business offers the resources and insurer relationships of a growing brokerage while maintaining the personal service and supportive culture of a close-knit regional office. Employees work collaboratively, share knowledge openly and receive the training needed to build a long-term career within insurance.

Role Summary:

You will provide essential administrative support to the wider account team, helping ensure payments, documents and routine client requests are handled accurately and on time. Day-to-day, this will include chasing outstanding payments and forms, issuing policy documents, updating records and supporting Account Managers and Account Executives with general administration.

This is a good opportunity for an organised and proactive administrator looking to develop within insurance. Previous industry experience is not essential, as training will be provided, and both full-time and part-time hours can be considered. Hybrid working may also be available once you are comfortable with the firm’s systems and processes.

Key Responsibilities:

• Payment Administration: Contact clients regarding outstanding payments, finance agreements and defaults, helping you build confident customer communication skills.

• Document Management: Issue, receive and chase policy documents and forms, giving you a strong understanding of the insurance administration process.

• Record Maintenance: Keep client and policy records accurate and up to date, supporting the firm’s compliance and service standards.

• Client Communication: Handle routine telephone and email enquiries, allowing you to develop relationships with clients and colleagues.

• Team Support: Take ownership of general administrative tasks passed down by Account Managers and Account Executives, giving you exposure to the wider broking process.

Requirements:

• Strong organisational skills and attention to detail

• Confidence communicating by telephone and email

• A proactive and dependable approach to managing tasks

• Previous administration or customer service experience

• Comfortable working with standard office software and databases

• An interest in learning about insurance and developing professionally

If this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet.

Related Job Titles: Insurance Assistant, Broker Support Administrator, Policy Administrator, Commercial Insurance Administrator, Office Administrator