Service Coordinator

We're looking for an organised, proactive, and customer-focused Service Coordinator to join our busy Service team.

This is a varied and rewarding role where no two days are the same. You'll be the key point of contact for a portfolio of customers, coordinating service and remedial works, supporting engineers, preparing quotations, and building strong customer relationships.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer service, we'd love to hear from you.

The Role

As a Service Coordinator, you'll play a vital role in ensuring customers receive an outstanding experience from initial enquiry through to the completion of service works.

Your responsibilities will include:

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• Managing your own portfolio of customers and acting as their main point of contact.
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• Building strong customer relationships through excellent service and proactive communication.
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• Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently.
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• Producing accurate quotations for service contracts, renewals, contract uplifts and additional works.
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• Identifying opportunities to promote additional products and services where appropriate.
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• Preparing RAMS and associated service documentation.
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• Ordering parts and raising purchase orders with suppliers.
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• Maintaining accurate customer records, service contracts and CRM information.
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• Producing daily and weekly reports to support the Service team.
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• Assisting with forecasting engineer workloads by monitoring service contracts and upcoming jobs.
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• Working closely with colleagues across multiple departments to ensure a seamless customer experience.
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What We're Looking For

We're looking for someone who enjoys building relationships, has excellent organisational skills, and can confidently manage multiple priorities.

You'll ideally have:

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• Previous administration and account management experience within a fast-paced environment.
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• Excellent customer service and relationship-building skills.
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• Strong organisational and time management abilities.
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• The ability to prioritise a busy workload and meet deadlines.
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• Excellent written and verbal communication skills.
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• Good IT skills and experience using CRM systems (or the ability to learn new systems quickly).
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• Strong attention to detail and accuracy.
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• A positive, proactive approach and genuine passion for helping customers.
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What You'll Receive

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• Competitive salary of £26,000 - £28,000 per annum
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• 25 days annual leave plus bank holidays increasing with length of service
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• Private Pension
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• Free parking
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• Company social events
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