Customer Service Advisor

As a Customer Service Advisor in Harrogate, you'll be helping customers with their queries and ensuring they have a smooth experience. This temporary role in the technology and telecoms industry is all about providing great service and keeping things running efficiently.

Client Details

A specialise leader in their field, this business is looking for an experienced Customer Service Advisor to join their Harrogate office.

Description

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• First line of contact for new and existing customers.
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• Logging faults relating to customers' services.
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• Inputting and processing new customer orders and sales.
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• General upkeep of the company CRM system (both client and customer information).
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• Working with engineers to manage new installations and site visits.
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• Gathering customer feedback to help improve our services.
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• Reporting faults and service outages to management and the technical team.
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• Carrying out basic system diagnostics and troubleshooting.
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• Responding to customer emails and online enquiries.
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Profile

A successful Customer Service Advisor should have:

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• Excellent communication and customer service skills.
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• Previous customer service or call centre experience is desirable but not essential.
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• Good IT skills and confidence using computer systems.
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• Ability to work well as part of a team and manage a varied workload.
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• A positive and professional attitude.
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Please note this role will be fully office based.

Working patterns will be: Monday to Friday (09:00am - 17:30pm)

Job Offer

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• Immediate start.
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• Weekly pay.
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• Easy to get to office.
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• A chance to go perm!
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If you're interested in this role, apply now.