Customer Service Executive

Reed Business Support are recruiting for a Customer Service Specialist on behalf of our valued client. This is an excellent opportunity to join an award-winning Customer Service team at an exciting stage of growth. This Customer Service Specialist role is ideal for an individual who is customer-focused, proactive, and enjoys building strong relationships whilst delivering positive outcomes.

About the Role:• Deliver professional, consultative support to customers via telephone and email• Build trusted relationships, acting as a key point of contact and customer advocate• Manage enquiries from initial contact through to resolution, taking full ownership• Identify opportunities to enhance the customer experience and improve outcomes• Collaborate with internal teams and external stakeholders to resolve queries efficiently• Confidently navigate multiple systems to investigate and resolve customer enquiries• Liaise with data providers and third parties on search-related queries• Communicate clearly and professionally with stakeholders at all levels• Support the development of a customer success mindset across the team• Balance customer expectations with business requirements to achieve positive results• Monitor feedback, identify trends, and contribute to service improvements• Meet agreed KPIs across service, quality, and productivity• Maintain high service standards and support continuous improvement initiatives

About You:• Strong communication skills with the ability to build rapport quickly• Customer-centric mindset with a passion for delivering excellent service• Proactive and solution-focused approach to problem solving• Confident handling challenging conversations with professionalism and empathy• Highly organised with the ability to manage multiple priorities effectively• A collaborative team player who enjoys working across departments• Ability to influence and engage stakeholders at varying levels of seniority• Committed to continuous improvement and development within customer service

Benefits:• 25 days holiday plus bank holidays, with the option to purchase up to 5 additional days• £300 annual lifestyle allowance• Pension scheme (4% employee / 5% employer contribution)• Private medical insurance• Group income protection• Matched charitable fundraising• Cycle to Work and GymFlex schemes• Internal coaching and mentoring programmes• Ongoing learning and development opportunities• Family-friendly policies• Free on-site parking

If you are interested in this Customer Service Specialist position, please apply today. Reed Business Support look forward to assisting you with the next step in your career.