SRT-Direct Connection-Dealer Performance Manager (DPM)

A Dealer Performance Manager (DPM) is responsible for driving the overall success of a network of dealers by improving sales performance, profitability, customer experience, and operational excellence. They act as the primary liaison between Direct Connection and the dealership, providing coaching, analytics, and strategic guidance to help dealers achieve business targets related to performance products.

Key Responsibilities:

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• Dealer Relationship Management\n
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  • Serve as the main point of contact between the company, BC's, and all dealerships.
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  • Build strong relationships with dealer principals, general managers, and department leaders.
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  • Communicate corporate programs, initiatives, and expectations to the dealer network.
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• Performance Analysis & Business Coaching\n
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  • Analyze dealership performance parts metrics (sales, service, parts, finance, customer satisfaction).
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  • Identify strengths, weaknesses, and opportunities for improvement. Understand competitive landscape.
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  • Develop customized action plans to support dealer profitability and market share growth.
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  • Monitor KPIs and hold dealership performance reviews.
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• Sales & Profitability Growth\n
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  • Guide dealers on inventory optimization, sales processes, lead management, and digital retailing.
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  • Support marketing efforts and local market penetration strategies.
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  • Provide training or coordinate resources to improve dealer capability and execution related to performance parts.
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• Customer Experience Management\n
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  • Monitor customer satisfaction (CSI) scores and implement programs to improve customer loyalty.
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  • Coach dealerships on enhancing service processes, delivery standards, and brand experience.
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  • Help resolve escalated customer issues when needed.
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  • Market Analysis
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  • Assess local market conditions and competitive landscape on all performance parts.
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  • Use market intelligence to guide dealer strategy and territory planning where information is available.
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  • Recommend adjustments to dealer operations based on emerging trends.
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Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

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• An employer match on contributions to your 401k, Roth, and Catch-Up plans
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• An employer contribution, even if you don't contribute
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Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

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• Tuition reimbursement
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• Student loan refinancing programs
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• 18 paid volunteer hours each year to make a difference in your community
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And so much more!

When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.