Document Scanning Operator - Onsite Job - 1st and 2nd Shifts

BCforward is currently seeking a highly motivated Document Scanning Operator - Virginia Beach, VA 23452

Job Title: Document Scanning Operator - Onsite Job

Location: Virginia Beach, VA 23452

Duration: 6 months contract

Shift: 1st and 2nd Shifts are available

Job Description:
Purpose:

1. Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

Scope:

1. The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.
2. This position is key for meeting contractual SLA’s and ensuring customer orders are complete by specifications.

General:

1. Ensure customer issues and escalations are resolved or further escalated as appropriate.
2. Conduct quality checks on your own work to ensure accuracy and required output is to standards.
3. Adhere to all safety procedures.
4. Adhere to all logical and physical security requirements.
5. Able to work independently and be part of a team.
6. Perform backfile duties for absent coworkers.
7. Perform other duties as assigned by Lead or Manager.

Mail/Shipping:

1. Receive, sort and process mail documents, packages, and supplies. Notify recipients as appropriate.
2. Deliver and pick-up mail on scheduled mail runs.
3. Perform outgoing postal and courier duties utilizing shipping/ postal systems to ensure the most efficient and cost-effective method.
4. Track, trace and resolve mail or courier issues.
5. Fully operate, clean, and maintain all shipping and mail equipment.
6. Contact third party service provider for mail and shipping equipment if required.

Document Preparation

1. Validation/Reconciliation of boxes/files received.
2. Prepare a wide array of document types and conditions for scanning.
3. Prepare documents for scanning by removing staples, clips, rubber bands or any type of bindings.
4. Ability to use handheld scanner to scan the box barcode.
5. Insert slip sheets at the appropriate level (physical division) to establish document separation.
6. Identify the location of oversized documents and out-sort for wide format scanning.
7. Identify the undersized documents that may need special handling.
8. Escalate exception items identified during production to the lead.