Call Center Representative

Job Title: UI Adjudicator (Benefits and Eligibility Specialist)

Location: Tucson AZ 85714 — 100% Onsite

Duration: Temp - 8 Weeks from projected start date

Pay Range: $17/hr $18.61/hr (W2)

Job Description

We are seeking a UI Adjudicator (Benefits and Eligibility Specialist) to join our team. The ideal candidate will have experience in public assistance eligibility determination, case management, customer communication, and compliance with program policies and a proven ability to conduct accurate interactive interviews, verify documentation, and determine program eligibility in a timely manner.

Responsibilities:

• Review applications for public assistance programs and determine eligibility through interactive interviewing and fact gathering.
• Verify application accuracy, completeness, and supporting documentation, performing follow-ups with applicants as needed.
• Explain rules and policies to claimants, representatives, employers, medical providers, and government agencies to solicit information for determinations.
• Advise applicants on suitable assistance programs and guide them through next steps to receive benefits.
• Address customer concerns, document case actions, and determine appropriate resolutions in accordance with policy.
• Travel to off-site meetings, trainings, or conferences as required.

Required Skills & Qualifications:

• Experience with eligibility determination, case documentation, and verification processes for public assistance programs.
• Strong interviewing, analytical, and problem-solving skills with attention to detail and accuracy.
• Clear written and verbal communication skills with the ability to explain policies and procedures.
• Ability to work onsite, complete required follow-ups, and manage time across multiple cases.