Tenant Engagement Manager

The Tenant Engagement Manager reports directly to the Director of Tenant Engagement or Senior Property Manager and is responsible for enhancing the tenant experience, fostering community, and supporting property operations through engagement initiatives and high-quality service delivery.

• Create and execute innovative events that promote community, health, wellness, connectivity, and activation of building amenity spaces.
• Develop and strengthen relationships with tenants to deliver a personalized workplace experience aligned with their interests and needs.
• Assist in managing social media accounts and electronic marketing tools in coordination with leadership approval processes.
• Partner with leasing and brokerage teams to support leasing efforts by preparing spaces, coordinating event visibility, and enhancing tour experiences.
• Coordinate and execute meeting and event setups, including room configurations, staging, audio-visual equipment, and lighting systems; restore spaces post-event.
• Ensure high-quality customer service by addressing tenant needs, tracking service requests, and ensuring timely issue resolution.
• Provide lifestyle and business support services to tenants (e.g., event planning, ticket coordination, time-saving services, wellness resources).
• Build and maintain relationships with local vendors, restaurants, and retailers to stay informed on relevant offerings and opportunities.
• Support upkeep of common areas and signage across shared building spaces.
• Manage certificates of insurance for tenants, vendors, and contractors, ensuring compliance and tracking expiration dates.
• Maintain emergency contact lists and communication systems.
• Assist with general administrative duties related to tenant and property management services.

• Strong customer service orientation
• Self-motivated, proactive, and detail-oriented
• Bachelor's degree in Communications, Hospitality, Marketing, or a related field (or equivalent experience)
• Experience in event planning, hospitality, retail, or related industries preferred
• Familiarity with social media platforms and digital engagement tools
• Professional appearance and demeanor
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work independently and collaboratively
• Sound judgment, discretion, and problem-solving abilities

• Implement tenant engagement programs aligned with organizational goals and budgets
• Track expenses and maintain budget awareness for all engagement initiatives
• Prepare event-related documentation and obtain necessary approvals prior to execution
• Serve as a primary point of contact for tenants, maintaining visibility and accessibility
• Participate in regular team meetings and organizational initiatives
• Provide regular updates and reports on tenant engagement activities and performance metrics
• Maintain shared calendars for events, reservations, and tenant activities
• Coordinate tenant move-ins and move-outs, including documentation, communication, and onboarding support
• Manage engagement platforms and ensure accurate data entry and updates
• Contribute to planning cycles, including monthly reporting and quarterly programming schedules

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Benefits:

Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accidental Death & Dismemberment (AD&D) coverage
• 401(k) retirement savings plan with applicable eligibility requirements
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs where available
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position

Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.

Healthcare Benefits Notice: Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.

Equal Employment Opportunity- Lincoln Property Company is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Lincoln does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by federal, state, or local law. Applicants and employees may raise concerns regarding discrimination, harassment, accommodation, or retaliation without fear of reprisal.

Compensation- Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job-related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.

Reasonable Accommodation: Lincoln Property Company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application, interview, and employment process. If you require an accommodation to participate in the job application or interview process, or to perform the essential functions of a role, please contact Human Resources at [email protected]. Requests for accommodation will be treated confidentially to the extent permitted by law.

Work Authorization/ E-Verify- Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H-1B, for this position at this time.

Background Check- Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)

Health and Safety- Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site-specific safety protocols depending on the nature of their assignment.

Why Lincoln?

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

About Lincoln Property Company

Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space. For more information, visit: www.lpc.com.

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.