Operations Shift Manager

Freightserve recruitment are looking for a Operations Shift Manager for a well-established Freight Company. The company is based in the East Midlands area.

Job description:-

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• Liaise with other departments to solve problem shipments.
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• Arrange collections and deliveries where required.
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• Monitor warehouse Operations.
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• Operating IT-systems - as required.
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• Answering and returning customer emails and calls in a timely manner and to agreed standards.
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• Be polite and always respond positively to customers/colleagues.
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• Investigating missing, late, and damaged parcels with analysing CCTV footage.
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• Entering data accurately and efficiently in a timely manner.
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• Building cardboard containers and pallets, using shrink wrap.
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• Using pallet trucks cages and transferring parcels and pallets between warehouses
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• Creating container labels.
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• Ensure correct scans are applied to both shipments and containers.
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• Picking & Packing orders and processing through IT systems.
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• Assisting with stock takes.
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• Operating IT-systems.
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• Producing accurate carrier labels for all shipments.
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• Making sure that the correct shipping information is attached to all parcels.
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• Work includes regular light, medium and occasional heavy manual lifting and handling.
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Compliance:-

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• Becoming the main point of contact for all compliance related matters such as Security, H&S, DG limited to what actually is processed in the MW
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• Completing regular audits, reporting findings and follow up with solutions
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• Supporting the administration of H&S and calibration checks (this is only for the Main Operations areas)
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• Main point of contact for incident, accident, dangerous occurrence and fault reporting
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• Mentoring Supervisors, Team Leaders on compliance matters
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• Assisting in maintaining security of warehouse.
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• Adhere to health and safety policy, and other requirements relating to care of equipment.
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• Carry out Daily checks as instructed.
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• Coordinate procedures with regards to security protocols.
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• Enforce and monitor DG compliance, Health & Safety rules and regulations.
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• Review reports on incidents and breaches, investigate and resolve issues.
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• Understand, support and complete staff vetting procedure.
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• Check shipping paperwork is correct before lodging.
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• Enforce and monitor DFT rules and regulations.
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Management:-

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• Deputising for HUB manager
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• Carry out inductions, training, and mentoring.
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• When required being the main point of contact for liaising with external authorities such as police.
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• Taking ownership of inductions and ongoing training
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• Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.
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• Check staff have adequate training to complete their tasks.
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• Attend meetings with senior management to determine operational needs.
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• Ensuring work areas and warehouse are kept clean, neat, and well-organised.
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• Organise workload during the shift and report back to line management.
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• Liaising with staffing agencies and managing cover.
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• Completing attendance reports accurately and in timely manner.
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• Completing staff interviews, return to works, investigating and disciplinaries.
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Essential Skills:-

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• Competent numerical and mathematical abilities.
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• Previous experience in a similar role.
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• Intermediate working knowledge of Microsoft Office products.
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• Knowledge of security, health & safety requirements of a warehouse operation.
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• Capable of light, medium and occasional heavy manual work.
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• Demonstrable working knowledge and experience of a similar position.
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• Ability to multitask and adapt in line with business requirements.
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• Excellent business communication skills both verbal and written.
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• Polite and friendly manner.
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• Empathetic towards others, both clients and colleagues.
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• Ability to identify and assess customers’ needs to achieve satisfaction.
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Shifts:

Shift one 11:30 – 20:00

Shift two 13:30 - 22:00

Shift three 18:00 – 02::30

Shift four 19:30 - 08:00

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.