Call Centre Agent - Temporary

Temporary Call Centre Agent – Temporary Role

Are you a confident communicator with a passion for customer service? We’re looking for enthusiastic Temporary Call Centre Agents to join a busy contact centre team

Location: Burgess Hill Contract Type: Temporary Hours: Full-time

What You’ll Be Doing:

As part of a dynamic team, you’ll be the first point of contact for customers, handling inbound calls and providing exceptional service. You’ll use our in-house CRM systems to manage queries, make bookings, and offer additional services where appropriate. You’ll also support senior-level managers and assist with various contact centre tasks.

Key Responsibilities:

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• Answer incoming customer enquiries with professionalism and empathy
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• Make outbound calls when required
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• Listen actively and engage with customers to understand their needs
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• Provide solutions in line with company policies
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• Accurately log information and follow internal processes
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• Perform other duties as requested by management
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What We’re Looking For:

We’re seeking candidates who are organised, proactive, and able to work independently. You’ll thrive in a fast-paced environment and bring a positive attitude to every customer interaction.

Essential Skills:

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• Excellent attention to detail
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• Strong computer literacy
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• Good listening and communication skills
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• Ability to follow processes accurately
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Preferred Skills:

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• Experience in customer service
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• Ability to work under pressure
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Please apply online and Claire will be in touch