Retirement Village Manager

If you're a Senior Manager looking for your next challenge in an exceptional healthcare environment – look no further!We have a rare and exciting opportunity for a Village Manager to take the lead at our charming and vibrant St Oswald's Retirement Village based in Gloucester on a permanent,full time basis (37.5hrs per week). In this role, you will lead a complex operation, balancing resident outcomes, regulatory compliance, operational performance and financial sustainability. Operating and managed by the ExtraCare Charitable Trust, this location sits within a well-established partnership with the property landlord, Rooftop Housing Group.Why ExtraCare?Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise. By joining us, you'll play a key role in delivering services that make a real and lasting difference.You'll also receive a competitive salary of £61,435pa plus an excellent benefits package including:33 Days Annual Leave (FTE) Pro Rata for Part TimeEnhanced Maternity & Paternity allowanceEnhanced employer pension contributionEligible for Blue Light Card discountsAttendance RewardLife InsuranceBuy And Sell HolidayCycle2work SchemeEmployee Assistance ProgramFree Use of Onsite GymWhat will you do as our Village Manager?Lead, manage, motivate and support a diverse team to ensure the location is safe, financially sustainable, and compliant with all relevant legislation, regulatory standards, organisational policies and proceduresBe accountable for the overall operational performance of the location, achieving agreed measures of viability, safety and resident satisfaction, whilst creating and maintaining a vibrant, inclusive and balanced communityBuild and uphold effective relationships with residents, colleagues, volunteers, partners, contractors, Local Authorities and other stakeholdersMaintain oversight of care, wellbeing, and dementia and mental wellbeing services within the location, ensuring they are effectively integrated into the resident offer and that risks, performance, service quality and resident outcomes are understood and acted upon appropriatelyAs our Village Manager you will be at the heart of what we do and will live and breathe our commitment to providing unrivalled standards of care to our residents, within an outstanding community environment.Our ideal Village Manager will have:Experience of leading multi-disciplinary teams within a regulated, customer focused environmentProficiency in managing operational performance through quality, compliance, financial and customer satisfaction measuresStrong leadership and people management skills, with the ability to motivate, develop and hold teams accountable for performanceExceptional customer service ethic, problem-solving abilities and financial and business acumenAn understanding of CQC and Social Housing regulatory requirements is desirableExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.Next stepsApplications will be shortlisted and reviewed from 10th August followed by a brief telephone call with shortlisted candidatesStage 1 interview via Teams – Friday 21st August / Wednesday 26th AugustStage 2 in-person interview – dates TBCPlease provide your contact number and availability to call/interview in your covering letterDo not miss out! Click ‘apply' now to make an invaluable impact to the lives of our residents as our new Village Manager.ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.This post is subject to a satisfactory enhanced DBS disclosure, satisfactory references, medical clearance and Home Office right to work clearance.ExtraCare reserve the right to close this advert if we are oversubscribed.TPBN1_UKTJ