Internal Sales Manager

We are seeking an experienced Internal Sales Manager to join our client, a leading supplier of construction site consumables. This is an excellent opportunity for a commercially minded sales professional to take ownership of a key function and play a pivotal role in driving customer satisfaction and business growth.This is a hands-on leadership role, combining team support, customer engagement and commercial decision making. You will act as a key point of contact for more complex enquiries, help develop the capability of the Internal Sales team, and become a trusted source of product and market knowledge across the business.The responsibilities of the Internal Sales Manager include but are not limited to the following:Lead and develop the Internal Sales team , providing coaching, guidance and daily support while remaining actively involved in customer enquiries and sales activity.Manage complex and high value enquiries , either taking ownership directly or supporting colleagues to deliver timely and effective solutions.Develop expert product and market knowledge , becoming the go-to resource for technical advice and commercial support across the business.Balance customer satisfaction with commercial performance , ensuring quotations and solutions maximise opportunities while protecting profitability and margin.Proactively follow up quotations and enquiries , identifying opportunities to convert business, win orders and strengthen customer relationships.Identify trends, opportunities and customer feedback from frontline interactions, escalating insights to management and supporting continuous business improvement.Skills, Experience & Key Candidate Attributes of the Internal Sales Manager:Proven experience in internal sales, sales support, customer service leadership or commercial administration , ideally within a technical, manufacturing, industrial, construction supply or distribution environment.Strong commercial awareness with the ability to understand customer requirements, negotiate effectively and make sound business decisions.Natural leadership skills , capable of motivating, mentoring and developing others through a collaborative, hands-on approach.Excellent attention to detail and problem-solving ability , particularly when handling technical or non-standard customer enquiries.Customer focused and proactive , with the drive to go the extra mile, follow up opportunities and help secure business wherever possible.If you are a commercially minded Internal Sales Manager who enjoys leading from the front, developing others and helping customers while driving business growth, we'd love to hear from you.TPBN1_UKTJ