Service Advisor

If you have exceptional communication and customer care skills you will excel in our business. We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with one of our Aftersales Teams in WSM.You will need to be a real people person and ideally will currently be working in a customer facing role, potentially in the retail sector. Previous experience of working in the automotive sector is not essential. Unlike other retail opportunities, you will only be working from Monday to Friday no weekends!Whats in it for You?With a competitive base salary of £26,523 and OTE of £32,000- including real opportunities to make further sales, the sky is the limit for your earning potential. Your success directly reflects your hard work and results.As part of our great Aftersales Team, you will also benefit from:Monday to Friday working weekA generous and uncapped bonus scheme enabling you to earn your potentialEnhanced Holiday Allowance increasing with service and with an additional day for your birthdayTraining and Career Development continuous training and opportunities for career progressionPension Scheme with a well-known and established providerLife Assurance Scheme paying a minimum of twice your salary to your loved onesDiscounted MOT & Service costsDiscounted gym membershipAccess to an Employee Assistance Programme - providing savings and discounts, GP access, mental health support, physiotherapy and Cancer AssistRegular staff social events to connect with your colleaguesEmployee recognition programmes , including Employee of the Month and Long Service Recognition SchemeFree refreshments while at workYour Role as an Aftersales Customer Relationship Manager:The key touch point for all customer interactions in our vibrant retail environment. As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.You will be a vital link between our busy Sales and Aftersales facilities, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit.By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focussed processes.What Are We Looking For?A full driving licence. Manual and AutoExcellent communication and customer-facing skills.At least 3 GCSEs at Grade 4 or above or equivalent experience.Knowledge of IT and use of software packages.Currently in a Customer facing role (min 1 year) - Ideally automotive - but not essential.How to Apply:Ready to take the next step in your career? Click the link below to upload your CV and apply now! Dont miss the opportunity to join a team that recognises and rewards your hard work.Closing Date:Applications close at midnight on 31st July 2026We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.NO AGENCIES PLEASE.TPBN1_UKTJ