Customer Account Manager

Customer Account ManagerNorthallerton | Full-Time, Permanent | £26,500+ DOE | Bonus Scheme | Funded Professional QualificationsWe're looking for a Customer Account Manager to join our client, an established team at their Northallerton head office. This is a varied, customer-focused role where you'll help new and existing clients with insurance quotations, policy enquiries, and ongoing support.This position would suit someone with excellent communication skills, strong attention to detail, and a genuine desire to provide outstanding customer service. Insurance experience is welcome but not essential, as full training will be provided.The RolePrepare and process quotations for personal and commercial insurance productsFollow up quotations and customer enquiries by phone and emailSupport new and existing clients with policy queries and paymentsLiaise with insurers, suppliers, and underwritersMaintain high standards of customer service and FCA complianceWork collaboratively with colleagues to achieve business objectivesAbout YouExcellent verbal and written communication skillsConfident and professional on the telephoneStrong organisational skills and attention to detailGood IT skills and the ability to learn new systemsPositive, proactive, and customer-focused approachInsurance experience beneficial but not essentialWhat's On OfferSalary from £26,500+ depending on experiencePerformance-related bonus scheme (up to £2,000 per year)Full training and ongoing developmentFunded Foundation Insurance Test (FIT) qualification£500 salary increase upon successful completion of FITOpportunity to gain the Certificate in Insurance qualification, fully funded by the company25 days holiday plus bank holidaysAdditional holiday entitlement with length of serviceMonday to Friday working only no weekendsThis is a fully office-based role in Northallerton, so applicants should live within a reasonable commuting distance.If you're looking for a long-term career with a supportive employer that values customer service, teamwork, and professional development, we'd love to hear from youTPBN1_UKTJ