2nd Line Engineer

2nd Line IT Support EngineerLocation: Cheltenham (Hybrid Working)Salary: £32,000 - £35,000Job Type: Permanent, Full-Time About the Role: Our client, an established and growing Managed Service Provider, is looking for a 2nd Line IT Support Engineer to join their expanding team in Cheltenham. This is an excellent opportunity to work with a wide range of business clients, supporting modern Microsoft and cloud environments while developing your technical skills through varied project work and infrastructure support. Joining a collaborative and forward-thinking team, you'll have genuine opportunities for career progression, ongoing training and exposure to the latest technologies.What You'll Do:\n

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• Provide 2nd line support across desktop, server and cloud environments
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• Troubleshoot and resolve escalated technical issues
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• Support Microsoft 365, Windows Server and Active Directory
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• Diagnose networking issues including DNS, DHCP, TCP/IP and firewalls
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• Assist with infrastructure upgrades, cloud migrations and IT projects
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• Support backup solutions and business continuity systems
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• Maintain accurate documentation and manage tickets within agreed SLAs
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• Deliver outstanding customer service to a diverse client base
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What We're Looking For:\n

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• Previous experience in a 2nd Line IT Support role
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• MSP experience is highly desirable
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• Strong knowledge of Microsoft 365, Windows Server and Active Directory
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• Good understanding of networking fundamentals
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• Excellent troubleshooting and problem-solving skills
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• Strong communication and customer service abilities
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• A proactive attitude with a passion for technology and continuous learning
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Why Join?\n

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• £32,000 - £35,000 salary
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• Hybrid working
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• Ongoing technical training and development
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• Clear opportunities for career progression
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• Exposure to cloud technologies and infrastructure projects
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• Supportive team and collaborative working environment
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• Join a growing MSP with exciting expansion plans
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Apply now to take the next step in your IT career with a business that invests in its people and offers genuine opportunities to develop and progress.