Account Lead

Role: Account Lead - cleaning, waste and vertical services

Salary: £65k plus benefits

Job Status: Full Time/ Permanent

Location: London

Vacancy Reference: VR/05460

Role Description:

Our client is looking for a people and client-first Account Lead to take charge of a prestigious estate in the heart of London - right next to Paddington Station.

This is a site-based role, Monday to Friday, working 40 hours per week (typically 08:00-17:00). Flexibility is key, as occasional evening cover may be required.

You will be responsible for managing a £2M contract, overseeing a team of around 30 staff, and ensuring operational excellence across services to include cleaning, waste and vertical cleaning. Experience of managing these services are essntial.

Key Responsibilities:

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• Lead the delivery of daily office cleaning, window cleaning, waste management, and external cleaning services.
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• Manage budgets, P&L, and financial reporting with a sharp commercial focus.
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• Drive health & safety standards across all operations.
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• Inspire and support your team with strong leadership and people management skills.
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• Work collaboratively with the client, getting involved in staff activities and social events to foster a positive, engaged workplace culture.
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• Line manage an Operations Manager, ensuring all KPIs and service levels are met or exceeded.
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What They Are Looking For:

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• Proven experience managing cleaning operations for contracts worth £1M+
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• Strong track record in budgeting, financial reporting, and health & safety
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• Excellent interpersonal skills and the ability to build collaborative client and team relationships
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• A confident leader who thrives in a fast-paced, dynamic environment.
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