Commercial Account Handler

Job Title: Commercial Account Handler Location: Watford, Hertfordshire Salary: Circa £40,000 - £55,000 Reports To: Commercial Manager / Account Director Job Purpose We are looking for an experienced Commercial Account Handler / Supervisor to manage a portfolio of commercial insurance clients while providing day-to-day support and oversight to a team of Account Handlers. This role suits a senior handler ready to step into a supervisory position, or an existing supervisor looking to remain hands-on with clients. Key Responsibilities Client & Account Handling * Manage a portfolio of commercial insurance clients, delivering a high standard of service * Handle renewals, new business, mid-term adjustments, and policy documentation * Act as a key point of contact for clients, insurers, and internal stakeholders * Negotiate terms with insurers to secure competitive and appropriate cover * Support Account Executives and Account Directors with client servicing Supervisory & Team Support * Provide guidance and support to Account Handlers, acting as a point of escalation * Assist with workload management and prioritisation within the team * Support onboarding and development of junior team members * Ensure team adherence to FCA compliance, procedures, and service standards Compliance & Administration * Ensure all documentation and processes meet FCA and internal compliance standards * * Maintain accurate client records and management information Experience & Skills Required Essential * 4+ years’ experience in a Commercial Account Handler role * Strong technical knowledge of commercial insurance products * Proven ability to manage a client portfolio independently * Excellent communication, organisation, and problem-solving skills Desirable (Not Essential) * Previous supervisory, mentoring, or team-lead experience * Client-facing experience, including meetings and reviews * Experience supporting Account Executives or managing larger or more complex accounts Personal Attributes * Confident, professional, and client-focused * Supportive leadership style with a hands-on approach * Strong attention to detail and high standards * Proactive and solutions-oriented mindset What We Offer * Competitive salary depending on experience * Clear progression opportunities * Supportive and collaborative working environment If you have the relevant experience or know someone that does, please contact Glenn Youens on (phone number removed) or email (url removed)