Senior Vice President, DevOps Production Services
Job Description
hackajob is collaborating with BNY to connect them with exceptional professionals for this role.
\nWe’re seeking a future team member for the role of Senior Vice President, DevOps Production Services to join our team. This role is located in Manchester.
\nRole Overview:
\nWe are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.
\nIn this role, you’ll make an impact in the following ways:
\n- \n
- \n
Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
\n - \n
Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
\n - \n
Investigate, troubleshoot, and resolve production incidents within defined SLAs.
\n - \n
Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
\n - \n
Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
\n - \n
Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
\n - \n
Support application deployments, change requests, weekend releases, and post-release validations.
\n - \n
Maintain incident, problem, and change records in service management tools.
\n - \n
Drive continuous service improvement through automation, process optimization, and proactive monitoring.
\n - \n
Participate in on-call support and major incident management as required.
\n - \n
Prepare operational reports, service health summaries, and stakeholder communications.
\n - \n
Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
\n - \n
Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
\n - \n
Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.
\n
To be successful in this role, we’re seeking the following:
\n- \n
- \n
Proven experience in production application support for business-critical applications.
\n - \n
Strong understanding of incident management, problem management, and change management processes.
\n - \n
Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
\n - \n
Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
\n - \n
Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
\n - \n
Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
\n - \n
Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
\n - \n
Ability to analyze application, infrastructure, and integration issues across distributed systems.
\n - \n
Experience supporting applications in cloud and/or on-prem environments.
\n - \n
Familiarity with scripting and troubleshooting middleware/interfaces.
\n - \n
Strong knowledge of release support, service recovery, and operational governance.
\n - \n
Ability to work in a high-pressure environment with strong ownership and accountability.
\n - \n
Preferred Skills
\n- \n
- \n
Azure Cloud experience preferred.
\n - \n
Knowledge of automation/scripting using Python, Shell, or PowerShell.
\n - \n
Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
\n - \n
Strong communication skills with the ability to provide concise incident and executive status updates.
\n
\n - \n
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
\nRecognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
