Service Advisor

Our client, a reputable franchise-approved car dealership in Cardiff, is seeking an experienced Service Advisor to join their team. This is an excellent Service Advisor opportunity for a professional with a strong customer service background to progress within a well-established and expanding dealership group.Benefits:\n

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• Basic salary between £28,800 and £32,500 per annum, dependent on experience
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• OTE (including rota’d Saturday mornings) between £34,000 and £38,000 per annum, subject to labour targets
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• 25 days annual leave plus 8 bank holidays
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• Full manufacturer-accredited training, with the opportunity to gain IMI accreditation
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• Access to CBS vehicle after successful completion of a 6-month probation period
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• Enhanced overtime pay
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• Company pension scheme with Scottish Widows
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• Clear career development pathways within a large nationwide multi-brand dealer group
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Duties of a Service Advisor:\n

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• Manage workload allocation and meet customer deadlines efficiently
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• Greet customers professionally in the Service Department and handle customer inquiries
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• Liaise extensively with the workshop to monitor work-in-progress and provide timely updates to customers
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• Upsell additional products and services where appropriate to maximise customer satisfaction and dealership profitability
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• Ensure a high standard of customer service at all times, delivering a positive experience
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• Maintain accurate records and utilise IT systems, preferably Kerridge or ADP, for efficient operation
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• Work closely with colleagues to ensure seamless service delivery and uphold dealer standards
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Requirements of a Service Advisor:\n

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• Proven experience as a Service Advisor in the automotive industry
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• Strong organisational skills with the ability to prioritise tasks effectively
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• Excellent communication skills to deliver outstanding customer service
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• IT literacy, with experience in Kerridge/ADP preferred
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• A full UK driving licence with minimal points
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• Professional attitude and a customer-focused approach
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This role offers the chance to build a long-term career within a respected dealership group, along with comprehensive support and ongoing training.Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic Service Advisor opportunity.Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.