Customer Service Representative | Events Industry

Customer Service Representative | Events Industry

Office Based

Flexitime

£30,000–£32,000

Sutton | Full-Time

We are currently recruiting on behalf of a dynamic and growing events organisation based in Sutton. This company is making a meaningful impact in the live performance space, working with both performers and venues across the UK. As they continue to expand, they are seeking a Customer Service Representative to join their team.

This is a fantastic opportunity for an individual with a background in customer support or sales support, who thrives in a client-facing environment and enjoys working with a variety of stakeholders.

Key Responsibilities:

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• Serve as the primary point of contact for both performers and venues, responding to enquiries and resolving issues in a timely and professional manner.
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• Support users of the company’s event management app, assisting with technical queries and general platform guidance.
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• Coordinate schedules and availability, helping to match performers to venues and manage shift arrangements effectively.
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• Build and maintain strong working relationships, providing excellent customer service and fostering a positive user experience.
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• Utilise tools such as Microsoft Excel and Outlook to track bookings, update records, and manage communications.
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Candidate Profile:

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• Previous experience in a customer service, client support, or sales support role is essential.
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• A confident and empathetic communicator, both written and verbal.
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• Highly organised, with strong attention to detail and problem-solving skills.
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• Resilient and enthusiastic, with the ability to remain calm and professional under pressure.
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• Proficient in Microsoft Office, particularly Excel and Outlook.
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• Ambition to grow into a leadership role in the company
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What’s on Offer:

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• Competitive salary of £30,000–£32,000 depending on experience.
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• Office-based role in Sutton with a flexitime arrangement – no fixed start or finish times.
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• A supportive, social company culture, including quarterly team outings and regular team-building events.
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• The opportunity to work for a company that actively supports the local community, contributing to charities focused on mental health and providing resources for disadvantaged children.
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• This is a rewarding role for someone who enjoys working in a fast-paced, people-oriented environment and wants to be part of a company that values both commercial success and social impact.
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