Complaints Administrator

Complaints Administrator

Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter.

This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process.

This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter.

Benefits and Package for a Complaints Administrator:

Salary: £13.00-£15.00 per hour Hours: Full-time, working between 8:00am and 6:00pm Shift Pattern: Monday to Saturday Contract Type: Temporary Start Date: ASAP Location: Peninsula Business Park, Exeter Free on-site parking Modern and smart offices Friendly and supportive working environment Opportunity to join a well-known organisation The chance to make a meaningful difference to customers and their experiences

Key Responsibilities of a Complaints Administrator:

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• Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues
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• Identifying the appropriate department for each complaint and assigning cases to the correct queue
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• Supporting the management of complaint cases in line with company procedures and regulatory requirements
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• Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process
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• Identifying opportunities for first-contact resolution wherever possible
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• Liaising with internal departments to gather information and support the resolution of customer concerns
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• Providing administrative support with compensation requests in accordance with company guidelines
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• Accurately recording complaint information and maintaining complete case records
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• Working towards agreed targets and service-level agreements
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• Identifying trends and recurring issues and providing feedback to support service improvements
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Key Skills and Experience of a Complaints Administrator:

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• Previous complaints administration or complaint-handling experience is essential
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• A strong understanding of the complaints process
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• Previous experience working within a customer service or administrative environment
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• Excellent written and verbal communication skills
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• Strong investigation and problem-solving abilities
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• Confidence managing difficult or sensitive conversations professionally
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• Good organisational skills and the ability to manage multiple tasks effectively
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• Excellent attention to detail and accurate record-keeping skills
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• Experience working towards targets and service-level agreements
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• Competence using Microsoft Office and customer management systems
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• A calm, empathetic and customer-focused approach
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If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)