Mortgage Administrator- Team Leader

Mortgage Administration Team Leader

Location: Horsham (Office-based, Monday to Friday, 9:00am – 5:00pm with option to consolidate hours and finish at 3 on a Friday)

Salary: £35,000 – £40,000 (depending on experience)

The Opportunity

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• Are you an experienced Mortgage Administrator who enjoys mentoring others and naturally finds yourself being the go-to person within the team?
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• Perhaps you're already leading workflows or supporting junior colleagues and are ready to step into a formal Team Leader position?
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• Or maybe you're an experienced Mortgage Administration Team Leader looking for a collaborative, supportive business where you can genuinely make an impact.
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If so, this could be an excellent opportunity.

About the Company

Our client is a well-established Mortgage and Protection business with modern Horsham office.

The business has built an excellent reputation for delivering exceptional client service and has experienced consistent growth over a number of years. Despite operating within a fast-paced environment, they've maintained a genuinely supportive, social and collaborative culture where employees enjoy working together and are encouraged to develop their careers.

This is a business that values initiative, teamwork and continuous improvement, making it an excellent environment for someone who enjoys helping a team perform at its very best.

The Role

This is an ideal opportunity for someone who enjoys combining technical mortgage administration with people management and process improvement.

You'll continue to utilise your mortgage administration expertise and get stuck in supporting mortgage advisers, whilst taking responsibility for leading, supporting and developing the Mortgage Administration Team.

You'll work closely with Mortgage Advisers and senior management, ensuring cases progress efficiently, service levels remain high, and the team has the support and guidance needed to succeed.

Key Responsibilities

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• Lead, mentor and support the Mortgage Administration Team on a day-to-day basis.
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• Allocate workloads effectively, ensuring priorities and deadlines are met.
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• Monitor team performance, productivity and quality standards.
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• Conduct regular coaching, training and ongoing support for team members.
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• Act as the first point of escalation for complex cases and administration queries.
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• Oversee mortgage cases from application through to completion, ensuring excellent client service throughout.
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• Work closely with advisers, lenders and providers to ensure cases progress smoothly.
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• Ensure all work is completed accurately and in line with FCA and company compliance requirements.
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• Identify opportunities to improve processes, efficiencies and the overall client journey.
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• Work alongside the Operations Manager to implement improvements and support continued business growth.
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Benefits

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• Salary of £35,000 – £40,000 depending on experience.
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• 23 days holiday plus bank holidays, increasing annually to 25 days.
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• Company pension.
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• Death in Service benefit.
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• Free parking.
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• Office hours of 9:00am – 5:00pm, Monday to Friday.
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• Option to compress hours during the week and finish early on Fridays.
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• Long-term career progression within a growing financial services business.
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What We're Looking For

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• Previous experience within mortgage administration.
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• Strong understanding of the mortgage process from application through to completion.
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• Experience leading, mentoring or supervising colleagues, or a genuine desire to move into a leadership role.
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• Excellent organisational skills and attention to detail.
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• Strong communication skills with the confidence to support, coach and motivate a team.
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• A proactive, solutions-focused approach with the ability to improve processes and manage competing priorities.
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• Someone who enjoys taking ownership, building strong relationships and delivering outstanding service.
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If you're looking for the opportunity to take the next step in your mortgage administration career whilst remaining involved in the day-to-day work you enjoy, this is a fantastic opportunity to join a growing, supportive business where you can make a genuine difference.