Soft Services Manager

Are you an experienced SIA Licensed Services or Facilities Manager looking for your next challenge?We are seeking a proactive and hands-on Soft Services Manager to oversee the delivery of security and cleaning services within a busy, customer facing environment . This is a varied leadership role where you'll be responsible for maintaining a safe, secure and welcoming site while ensuring the highest standards of cleanliness, compliance and customer service.Working closely with operational teams and site management, you'll lead security and cleaning colleagues, oversee daily operations and drive continuous improvement across all aspects of service delivery.What's on Offer?Salary: £15.00 per hourJob Type: Full-time permanent positionLocation: HastingsKey ResponsibilitiesLead the day-to-day delivery of integrated security and cleaning servicesManage, motivate and develop security officers, cleaning operatives and supervisorsPlan staff rotas, resource allocation and daily operational prioritiesEnsure consistently high standards of cleanliness across all public and back-of-house areasOversee incident response, emergency procedures and site security operationsCarry out regular quality inspections, audits and compliance checksEnsure health and safety, COSHH adherenceManage contractor access, visitor safety and operational activities across the siteProduce accurate reports on incidents, performance, staffing and service deliveryMonitor KPIs, SLAs and service standards, implementing improvements where requiredManage staffing levels, attendance, training, performance and employee developmentControl labour, overtime, consumables and operational budgetsSkills, Experience & Training RequirementsPrevious experience managing soft services, facilities management, security or cleaning operations within a busy commercial or public facing environmentProven leadership experience managing multi-disciplinary teamsStrong knowledge of security operations, cleaning standards and health and safety legislationExperience managing incidents, investigations and emergency situationsStrong organisational skills with the ability to manage multiple prioritiesGood IT skills, including Microsoft Office and reporting systemsExcellent written and verbal communication skillsCurrent SIA Front Line Licence is essentialLeadership qualification such as ILM, CMI, NVQ or equivalent would be advantageousIOSH Managing Safely, First Aid or BICSc qualifications would be beneficialApply TodayIf you're an licensed Soft Services Manager with a background in facilities, security or cleaning management and are looking for your next opportunity, we'd love to hear from you. Apply today with your CV for further information.TPBN1_UKTJ