Relief Call Operator

Job title: Call OperatorLocation: Careline, Ringwood, Hampshire, BH24 3FADo you want a role where you can make a difference? Are you looking for flexibility with hours or ad hoc work?What you'll be doing as a Call OperatorAnswering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.Accurately logging each call and inputting information into our CRM call handling platformBeing an integral part of a supportive team that provides the best possible experience for ResidentsWhat we are looking forCustomer service experience whether that be from call centres, retail, hospitality, or the care sectorExcellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solvingSomeone with an empathetic approachGood standard of English and ability to enter data into systems accuratelySomeone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hoursWhat you can expect in returnCompetitive rates of pay, dependent of experience, £12.88 per hourZero hour contractFantastic Colleague benefitsSupportive and friendly teamExtensive training from initial induction and throughout your careerCareer development opportunitiesSafe, secure and contemporary offices based in RingwoodFree on-site parkingRewarding work; you'll be making a positive difference every dayWe understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy .TPBN1_UKTJ