Electrical Field Service Engineer

Position Title : Service Engineer - Electrical BiasLocation: UKReports to : Area manager / Co OrdinatorJob Purpose : Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.Key ResponsibilitiesConducts top-level troubleshooting, diagnosis and repair of electrical, mechanicaland controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessaryParticipates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designsDevelops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issuesAs the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projectsApplies continuous improvement concepts and techniques to increase equipment productivity.Participates in process improvement and cost reduction initiatives.Effectively utilizes IT systems (in-house and standard applications)Maintains skill base necessary and consistent with machinery and carton technologyProvides instruction and training to customers staff on safety, operations, machinery maintenance and proper carton handling proceduresPrepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changesReports on progress of projects / assignments to all internal and external stakeholdersConducts audits, evaluations and assessment of machine systems / performance resultsLiaises with other companies / OEMs working on common projectsThis is a summary of the key responsibilities of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instruction given by the Company.Qualifications and Experience4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageousTechnical training with graduation or education of industrial or mechanical engineeringDemonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience.Intermediate level of PLC expertise preferably on Siemens TIA Portal and Step 7 platform. Rockwell control Logix 5000 and Studio 5000 would be acceptable.Must be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.Higher level of English reading, writing and speaking skillsFull clean driving licenseKey CompetenciesEffective communicator, both orally and written, with internal and external customersSuccessfully identifies root causes and resolves problems and issuesDevelops positive customer relationships through customer-focused mindset, build trustIs a team player, works well with others inside and outside the organization?Detail-orientated and technically mindedIs a self-starter, has initiative, can effectively work independently with minimal direct supervisionEffectively manages time, plans, projects and related tasksFlexible approach to ensure timely and professional service to support customer and the internal manufacturing processContinuously meet targets and objectives, accountable for resultsTPBN1_UKTJ