Customer Solutions Team Leader

Customer Solutions Team Leader Job Purpose We are looking for an enthusiastic and inspiring Customer Solutions Team Leader to lead, support and develop our Customer Solutions team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences while helping others grow and succeed. As a key member of the team, you will lead all client communications with potential, new and existing customers, ensuring every interaction reflects our commitment to outstanding service. You will coach, motivate and empower Customer Solutions Advisors, building confidence, capability and accountability across the team. Through positive leadership, creativity and strong people management skills, you will help create a supportive and high-performing environment where individuals can thrive.Working closely with the Operations Manager, you will play an important role in shaping team performance, improving processes and ensuring customers receive a professional, consistent and positive experience.Reporting Line Reports to: Operations ManagerWhy Join Us? This is an opportunity to make a genuine impact within a growing and customer-focused business. You'll have the chance to develop and inspire a team, contribute to service improvements and play a key role in delivering exceptional customer experiences. We value collaboration, continuous improvement and fresh ideas, and we're committed to creating an environment where our people can develop, succeed and enjoy coming to work.Key Responsibilities The main responsibilities of the Customer Solutions Team Leader are:Provide clear day-to-day direction so customer enquiries are handled promptly, professionally and with a positive customer experience.Lead, motivate and support Customer Solutions Advisors by recognising strengths, building confidence and helping each person perform at their best.Coach and develop the team through regular feedback, guidance and agreed actions that improve skills, knowledge and service standards.Identify training and development needs, supporting continuous improvement and personal growth.Monitor performance and provide constructive feedback to encourage consistency, accountability and high standards.Create, review and improve working procedures to make service easier, more efficient and more consistent.Share performance information with management to support planning, development discussions and recognition of good performance.Support team members through challenges with practical help, coaching and encouragement.Encourage a positive team environment where different working styles, experience levels and individual approaches are understood and managed well.Ensure the team has the tools, information and support needed for smooth operations and high customer satisfaction.Support complex customer situations and complaints professionally, protecting the customer relationship.Delegate duties appropriately, considering strengths, workload and development opportunities.Engage with other departments to develop multiskilling, broaden team knowledge and support flexible working across the business.Act as a key link between management and the Customer Solutions team, supporting clear communication and fair resolution of issues.What We're Looking For Behavioural Expectations Takes personal responsibility for work, decisions and actions, understanding their impact on customers, colleagues and the business.Makes every opportunity count by approaching each interaction, task and challenge with care, ownership and focus.Works positively with others, helping colleagues share knowledge and achieve results together.Remains professional, constructive and solution-focused under pressure, change or challenge.Shows a desire to achieve by setting high standards, following through and taking pride in quality work.Achieves results in the right way through honesty, fairness and integrity.Communicates clearly and respectfully, listening carefully to customers and colleagues.Uses initiative and creativity to improve ways of working, motivate the team and encourage fresh ideas.Personal Attributes Communicates clearly, confidently and professionally with team members, customers, managers and other departments.Builds positive relationships across the business, engaging staff and departments to support cooperation and smooth operations.Demonstrates a positive, constructive attitude that helps people feel supported, encouraged and motivated.Works collaboratively, valuing different roles, experience levels and working styles.Uses creativity and initiative to motivate the team, solve problems and improve processes.Shows inspirational leadership by setting a strong example, encouraging ownership and helping individuals see the value of their contribution.Remains calm, fair and professional when managing pressure, challenges or conflicting priorities.In return you will receive:25 days annual leave per year increasing by 1 day every 2 years, up to a maximum of 30 daysEmployee Assistant Programme (EAP)Cycle to work schemeOnsite ParkingOnsite GymCompany PensionLife AssuranceJob overview:Full Time, PermanentHours: 37.5 per weekWorking Days: Monday - FridayWork Location: Bracknell, Office based.Job Types: Full-time, PermanentBenefits:Company pensionCycle to work schemeLife insuranceOn-site gymOn-site parkingWork Location: In personTPBN1_UKTJ