Front Office Associate

Front Office AssociateWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Lingfield Park Marriott Hotel & Country Club We are looking for a professional, friendly, and enthusiastic Front Office Associate to join the team at Lingfield Park Marriott Hotel & Country Club.As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience from check-in through to departure. This is an exciting opportunity for someone who enjoys working in a fast-paced hospitality environment and takes pride in delivering exceptional customer service.Main Responsibilities Welcoming guests and delivering a high standard of customer service at all timesManaging guest check-ins and check-outs efficiently and professionallyHandling guest enquiries, requests, and complaints in a courteous mannerProcessing reservations, payments, and daily reports accuratelyAnswering telephone calls and responding to emails promptlySupporting other departments to ensure a seamless guest experienceMaintaining high standards of presentation within the Front Office areaEnsuring all Marriott brand standards and procedures are followedWhat We Are Looking For Previous customer service or hotel reception experience is preferred but not essentialExcellent communication and interpersonal skillsA positive, can-do attitude with a passion for hospitalityStrong organisational skills and attention to detailAbility to remain calm and professional under pressureFlexibility to work shifts, including evenings, weekends, and bank holidaysGood IT skills and confidence using booking systemsWork perks for being a Front Office Associate Annual passes to attend any of our 21 venuesDiscounted food & ARC days outCycle to work schemeHoliday allowance increasing with length of service up to 28 daysCompany life assurance schemeDiscretionary group annual bonus schemes to reward your hard workSupport with study through our study assistance schemesAt ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.TPBN1_UKTJ