Move Manager

Move ManagerLocation : Leeds LS25Salary : £27K + BonusContract type : PermDuties of role Managed incoming enquires via telephone, emails and live chat from customers requesting house moving quotations.Taking ownership of each customer's move from enquiry through to completion.Providing expert advice on our removals, storage and additional moving services.Prepared and discussed moving quotes,Maximise revenue through upselling optional extra products and servicesAbility to problem solve in order to achieve a positive customer outcomeCollaborate with team members to improve customer service processes and outcomesFollow up with customers to ensure their issues are resolved and are satisfied with the serviceStay up to date with product knowledge, company polices and industry trendsCoordinated moving arrangements and maintained accurate customer records.Key areas of focus: Effective management of all incoming calls and enquiriesRecording of clear and accurate information provided by customersEnsure accurate administration and documentation of every move.Convert a customer initial enquiry into a quotation for the customers movePromote the company brand by encouraging customers to share their experiences on review platformsMeeting productivity goals by being targeted on the number of moves managed each monthEffective cost control through customer interaction and excellent customer serviceMethodical approach to post move satisfactionMonthly performance bonus linked to KPI achievementAbout the person A passion for delivering exceptional customer service.The ability to actively listen and show empathy and understanding at all levelsExcellent verbal and written communication skillsAbility to manage customer queries appropriately and efficientlyExcellent time management, with the ability to work well under pressureProficient IT skills Office, Word, ExcelWhat they Offer Starting salary of £27,000 per annumMonthly performance bonus linked to KPI achievementFull training and ongoing developmentCareer progression opportunities within the UK's leading removals companyA supportive and collaborative working environmentShift Pattern Monday to Friday37.5hrs per weekApply directly for this role email your CV via the apply button.TPBN1_UKTJ