Client Operations and Growth Manager

Client Operations / Project Manager role in a top global law firm. London based with hybrid working (3 days in the office). Competitive salary.

This global law firm, with a great culture and progression opportunities, is looking for an Client Manager to lead on their relationships with a few strategic growth clients across Healthcare and Life Sciences and Financial Services.

The role holder will take ownership of key account management, working with high-profile partners across the firm, who are highly engaged and welcome proactive support and ideas. The role holder will also support on broader billing and legal project management initiatives, working at the intersection of relationship management, operations and client services.

Key responsibilities include:

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• Client Management - planning and leading client team meetings, creating and following up on action plans as well as sharing opportunities, information and ideas. Leading and project managing legal panel reviews and providing consultative input to ensure submissions reflect USPs and key relationship messages. Driving client feedback through client service reviews, post matter reviews, and post pitch debrief interviews. Billing and budgeting – working with internal stakeholders to develop plans for legal matters and tracking budgets. AI enablement – Overseeing the firm’s AI engagement, including automation for approval processes, billing etc. Reporting – overseeing the preparation of reports in collaboration with other teams such as finance and LPM. Pricing – coordinating fee arrangements and tracking this across client projects.
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The ideal candidate will have extensive client relationship management experience, as well as having exposure to financial account management and / or legal project management experience. Experience within legal is essential, and experience of managing FS clients would be desirable.