Data Analyst and Technical Support Coordinator

Data Analyst & Technical Support Coordinator

Basildon | Hybrid Working | Fixed-Term Contract Until March 2027 |

Monday to Friday 37.5hrs pw

Salary ranging from £37,000 £43,000PA

Are you a data-driven problem solver with a passion for analysis, reporting, and delivering exceptional support? Do you enjoy turning complex data into meaningful insights while collaborating with a dynamic team? If so, this could be the perfect opportunity for you.

We're looking for a Data Analyst & Technical Support Coordinator to join a busy and supportive team in Basildon. This varied role combines data analysis, reporting, technical administration, and customer support coordination.

What You'll Be Doing

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• Managing and progressing technical support cases through Microsoft Dynamics
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• Working closely with workshops and stakeholders to drive case resolution
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• Producing KPI reports and analysing performance trends
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• Creating, maintaining, and enhancing Qlik Sense and Power BI dashboards
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• Analysing data from multiple sources to provide actionable business insights
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• Monitoring recall campaign performance and reporting progress to management
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• Supporting quality reporting processes and liaising with production plants
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• Managing pipeline orders, back-orders, and dispatch issues
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• Resolving invoice and finance-related queries
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• Preparing and distributing daily Excel reports
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• Acting as a key contact for delivery and collection enquiries
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• Collaborating with Technical Support, Logistics, Sales, and other business functions
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What We're Looking For

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• Strong analytical and problem-solving skills
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• Advanced Excel skills, including VBA/Macro creation (desirable)
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• Experience using Qlik Sense and/or Power BI
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• Data management and reporting experience
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• Excellent communication and stakeholder management skills
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• Highly organised with great attention to detail
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• Proactive, self-motivated, and able to work independently
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• Ability to thrive in a fast-paced environment and manage multiple priorities
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• Basic understanding of commercial vehicles (desirable)
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• Must have the right to work in the UK.
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What's on Offer?

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• Hybrid working arrangement
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• Fixed-term contract until March 2027
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• A varied role with genuine responsibility and ownership
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• Continuous learning and development opportunities
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• Supportive and collaborative team environment
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• Exposure to critical business reporting and decision making
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• The chance to work with industry leading technology and systems
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If you're passionate about data and want to be part of a team where your insights and contributions truly matter, we'd love to hear from you.

To apply, contact Aimee or Julie at One to One Personnel on , or send your CV directly to or