Service Advisor

Location: Exeter

Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE

Hours: Monday–Friday + Saturday rota

We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter.

You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity.

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• Booking in vehicles for service, MOT, and repair work
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• Providing accurate estimates and gaining customer approval
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• Keeping customers updated on vehicle progress and costs
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• Upselling additional work, services, and products
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• Liaising with the workshop and technicians
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• Managing invoices and ensuring all paperwork is completed accurately
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• Delivering high levels of customer service and satisfaction (CSI)
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• Previous experience as a Service Advisor
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• Strong communication and customer service skills
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• Good sales and upselling ability
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• Organised and able to work in a fast-paced environment
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• Experience with systems like Kerridge / Pinnacle (desirable)
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• Full UK driving licence
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• £30k–£33k basic depending on experience
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• Realistic OTE up to £38k
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• Bonus scheme (monthly + CSI-based)
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• Manufacturer training
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• Career progression opportunities
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• Pension & staff discounts
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• Senior Service Advisor
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• Service Team Leader
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• Aftersales / Service Manager
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