Customer Service Supervisor

Customer Service Supervisor

Are you a natural organiser who thrives in a fast-paced environment? Do you enjoy leading by example, solving problems and making things happen? If you're a proactive Customer Service Supervisor who loves delivering outstanding service and keeping operations running smoothly, we'd love to hear from you.

We're recruiting on behalf of a successful and growing company in Romsey for a hands-on Customer Service Supervisor. This is a varied role where no two days are the same. You'll lead a small team of two, work closely with senior managers and play a key role in ensuring customers receive an exceptional experience from start to finish.

We're looking for someone who builds strong relationships with ease, stays calm under pressure and takes pride in getting things done. If you're someone who spots opportunities for improvement, enjoys taking ownership and isn't afraid to roll up your sleeves, this could be the perfect opportunity.

The Role

As Customer Service Supervisor, you'll lead from the front, balancing day-to-day team management with a hands-on approach to customer service and administration.

Your responsibilities will include:

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• Leading, motivating and supporting a small customer service team.
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• Managing workloads to ensure excellent service levels are consistently achieved.
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• Handling customer enquiries professionally by phone and email.
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• Processing orders accurately and resolving delivery and order-related queries.
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• Monitoring KPIs and SLAs to drive team performance and continuous improvement.
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• Working closely with colleagues across the business to ensure processes run efficiently.
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• Managing a wide range of administrative tasks with exceptional attention to detail.
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• Identifying problems, finding practical solutions and keeping things moving.
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This is an ideal role for someone who enjoys variety, takes ownership and thrives in a busy environment where they can genuinely make an impact.

The Ideal Candidate

You'll already have supervisory experience within a customer service environment and be confident leading, coaching and motivating a team.

We're looking for someone who is:

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• Proactive, positive and solutions-focused.
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• Highly organised with excellent attention to detail.
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• Calm under pressure and able to prioritise a busy workload.
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• A confident communicator with a warm, approachable and professional manner.
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• Comfortable building strong relationships with customers and colleagues at all levels.
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• Resilient, adaptable and happy tackling new challenges.
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• Competent using Microsoft Excel and other Microsoft Office applications.
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• Passionate about delivering outstanding customer service every day.
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Most importantly, you'll be someone who takes ownership, enjoys improving the way things are done and is always willing to go the extra mile for customers and your team.

Additional Information

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• Friendly, supportive and relaxed working environment.
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• Free on-site parking.
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• A varied role where you can make a real difference.
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If you're ready to take the next step in your customer service career and want to join a company where your ideas, energy and leadership will be valued, we'd love to hear from you.

Due to the high volume of applications we receive, we're unable to respond to every applicant individually. If you haven't heard from us within four working days, please assume your application has been unsuccessful on this occasion.