Customer Service Officer

Job Title: Customer Service OfficerType: Temporary ContractLocation: BristolSalary: £30,015 per annum equivalentHours: Full Time (4 days office, 1 day working from home) BRC are working closely with a leading housing organisation to recruit a Customer Service Officer on a temporary basis. This is an excellent opportunity for an experienced customer service professional to join a busy housing team as the first point of contact for residents. You will deliver a high-quality, end-to-end customer service, handling a wide range of housing-related enquiries and working closely with internal teams to ensure customers receive timely and effective resolutions. The role follows a hybrid working pattern of four days in the office and one day working from home.Duties:\n

\n
• Act as the first point of contact for customers via telephone, email, social media, web enquiries and face-to-face.
\n
• Deliver a one-stop customer service, resolving enquiries wherever possible.
\n
• Handle a variety of housing-related enquiries, including repairs, tenancy, rent and estate management.
\n
• Raise and diagnose repair requests, ensuring the correct priority and instructions are issued.
\n
• Liaise with contractors and internal teams to resolve customer queries efficiently.
\n
• Handle challenging and sensitive conversations with empathy and professionalism.
\n
• Escalate safeguarding concerns where appropriate.
\n
• Maintain accurate customer records and update internal systems.
\n
• Work towards individual and team performance targets while delivering an exceptional customer experience.
\n

Requirements:\n

\n
• Previous experience in a customer service or contact centre environment.
\n
• Excellent communication and interpersonal skills.
\n
• Strong administration and IT skills.
\n
• Experience using CRM systems, with Salesforce experience highly desirable.
\n
• Ability to remain calm and professional when dealing with difficult situations.
\n
• Experience maintaining accurate records and handling confidential information.
\n
• Social housing experience is desirable but not essential.
\n

For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.