Helpdesk Coordinator

Property Coordinator Helpdesk

Annual Salary: £25,000 - £31,000Location: WimbledonJob Type: Permanent, Hybrid

My client is currently looking for a Property Helpdesk Coordinator. This position plays a key role in supporting the maintenance, refurbishment, relocation, and day-to-day management of a diverse property portfolio. The role would suit a highly organised individual who enjoys problem-solving, working in a fast-paced environment, and delivering excellent customer service.

Key Responsibilities

\n
• Manage the property helpdesk inbox, responding to maintenance requests and property-related enquiries.
\n
• Act as the first point of contact for emergency maintenance issues across multiple locations.
\n
• Log and monitor all property-related jobs within the property management database.
\n
• Coordinate contractors and suppliers to attend and resolve maintenance issues.
\n
• Track the progress of works and ensure issues are resolved efficiently and within agreed timescales.
\n
• Obtain quotations and process approvals in line with company procedures.
\n
• Review, code, and process invoices for payment.
\n
• Produce reports and assist with general administrative duties as required.
\n
• Maintain records and contracts relating to property services and suppliers.
\n
• Support compliance across the property portfolio, including Fire Safety and Health & Safety requirements.
\n

Skills & Experience Required

\n
• Highly organised and proactive, with a practical approach to problem-solving.
\n
• Able to remain calm under pressure and effectively manage multiple priorities.
\n
• Strong communication skills, particularly over the telephone, with the ability to build confidence and rapport with stakeholders at all levels.
\n
• Confident when liaising with contractors and external suppliers.
\n
• Results-driven with a strong commitment to resolving issues quickly and effectively.
\n
• Excellent IT skills and a high level of attention to detail.
\n
• Strong prioritisation and time management skills.
\n

Benefits:

\n
• Hybrid working options
\n
• Comprehensive training and development opportunities
\n
• Dynamic and supportive work environment
\n