Purchasing and Customer Service Administrator

The RolePurchasing & Customer Service AdministratorAre you passionate about horses and equestrian products? Do you have strong administration, purchasing or customer service experience and enjoy working in a busy, varied role?We are delighted to be supporting a growing pet and equestrian retailer in Durham with the recruitment of a Purchasing & Customer Service Administrator. This is a varied, hands-on role within a small and friendly team, ideal for someone who enjoys a mix of purchasing administration, systems work, supplier coordination and customer support.The business trades through both a physical store and online channels including Shopify, Amazon and eBay, so this role would suit someone who is organised, adaptable and confident managing a range of tasks across different platforms.The RoleYou will be responsible for supporting the day-to-day purchasing and customer service function, ensuring stock, product information and customer queries are managed accurately and efficiently. This is a busy and varied position where no two days will be the same.Key responsibilities will include:\n

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• Creating and submitting purchase orders to suppliers
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• Supporting supplier administration and manual ordering through supplier portals
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• Receiving stock deliveries into the system following goods-in checks
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• Matching supplier invoices against purchase orders
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• Creating new product listings and updating product data
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• Syncing new products through to online sales channels
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• Supporting stock take processes and updating system records
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• Handling customer returns, exchanges and fault queries
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• Responding to customers via phone, email, social media and online platforms
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• Tracking orders and arranging return labels where required
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• Supporting in-store promotions and merchandising administration
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The PersonAbout YouWe are looking for someone with strong administration skills and a proactive, organised approach. You may have experience in purchasing, customer service, ecommerce administration, supplier support or general business administration.You will ideally have:\n

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• Previous experience in a purchasing, administration or customer service role
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• Has experience working with horse products, equestrian supplies or within an equestrian retail environment
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• Strong attention to detail and good organisational skills
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• Confidence communicating with customers and suppliers
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• The ability to manage multiple tasks at once
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• Good IT skills and confidence using business systems
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• Experience with ERP, EPOS, Shopify, NetSuite, Amazon or eBay would be beneficial, but is not essential
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• A positive, team-focused approach and willingness to support a small business environment
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Why Apply?This is a fantastic opportunity to join a growing retail business in a varied and important role, where you will have real involvement across purchasing, customer service, stock administration and ecommerce support.If you enjoy being busy, taking ownership of your work and being part of a close-knit team, this could be a great opportunity for you.Next StepsPlease contact for further details.