Customer Service Representative

Customer Care Representative

Location: Flitwick, BedfordshireSalary: Up to £32,000 per annum (dependent on experience)Contract: Temporary to PermanentStart Date: 11 August 2026Working Pattern: Hybrid (1 day working from home per week following successful completion of probation)

About the Role

We are seeking an experienced and customer-focused Customer Care Representative to join our client's team in Flitwick. This is an excellent temporary-to-permanent opportunity for a motivated professional who thrives in a fast-paced environment and enjoys building strong relationships with both customers and colleagues.

As a key member of the Customer Care team, you will act as the central point of contact between customers and internal departments, ensuring exceptional service levels while supporting the efficient flow of orders throughout the supply chain.

Key Responsibilities

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• Manage the complete customer order cycle from order receipt through to delivery, invoicing and payment resolution.
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• Act as the primary contact for customers and the sales team on administrative and supply chain matters.
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• Provide accurate product, order and pricing information to customers.
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• Respond promptly and professionally to customer enquiries and complaints, ensuring effective resolutions.
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• Maintain customer records and data within SAP.
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• Coordinate international shipments and ensure compliance with customs requirements.
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• Work closely with Sales, Marketing, Finance and Supply Chain teams to deliver a seamless customer experience.
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• Support invoicing and payment queries where discrepancies arise.
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• Develop and maintain strong relationships with internal and external customers.
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• Provide cover for colleagues and management when required.
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• Identify opportunities for continuous improvement and enhanced customer service.
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About You

To be successful in this role, you will have:

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• Recent and relevant experience in a Customer Care, Customer Service or Customer Support position.
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• Strong attention to detail and excellent organisational skills.
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• Experience managing customer orders and administrative processes.
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• Advanced working knowledge of Microsoft Office, particularly Excel.
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• Excellent communication, interpersonal and problem-solving skills.
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• A proactive and customer-focused approach with the ability to anticipate customer needs.
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• The ability to prioritise workloads, remain calm under pressure and meet deadlines.
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• Experience working with SAP or similar ERP systems would be advantageous.
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• Knowledge of supply chain, logistics or order management processes would be beneficial.
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• A degree or professional qualification in Administration, Supply Chain or a related discipline would be desirable.
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What's on Offer?

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• Salary of up to £32,000, dependent on experience.
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• Temporary to permanent opportunity with long-term career prospects.
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• Hybrid working available following probation.
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• Friendly and collaborative team environment.
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• Opportunity to work within a global business supporting a diverse customer base.
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Please note: Candidates must be available to commence employment on 11 August 2026.

To apply for this role, please forward your CV or contact Wendy at Reed Milton Keynes branch.